LOUGHBOROUGH PHYSIOTHERAPY & SPORTS INJURIES CLINIC

RECEPTION HOURS

Cancellation policy, including late arrivals and non-attendance

Late cancellations, non-attendance, and late arrivals restrict our ability to treat all those who require it and our ability as a clinic to operate in an effective manner.

We request the following from all clinic patients when making bookings:

Please allow a minimum 24hrs notice of cancellation by calling 01509 263932 when you know you need to cancel or reschedule your appointment. If no one is available to answer the phone, please leave a message or email us with your name, contact number and details of your appointment. You can also reply to the text reminder of your appointment. If you cancel your appointment with less than 24hrs notice: the following charges will be in place:

• First time cancellation with under 24 hours of notice — 50% of treatment cost.
• First time non-attendance — 50% of treatment cost.
• Any future late cancellation, no-show/missed treatment — 100% of treatment cost.

Late arrivals to appointments will still be charged the full cost of treatment.

We understand that sometimes unforeseen circumstances or events out of our patients’ control may result in a late notice cancellation or non-attendance. The Clinic will do our best to recognise these situations, therefore our Cancellation Policy decisions will be subject to clinical discretion between the director and the patient.